Exchange and Return Policy
The customer has the right to exchange within 7 days only and return within 3 days from the date of arrival of the shipment to you.
1- The product is in its original condition and has not been used, and it has all the labels affixed to it unremoved and undamaged, and it must be wrapped in the original cover.
2- The customer shall bear the shipping costs in case of replacement and return.
Return/Exchange Fee Cost
The cost of return and exchange fees varies with shipping companies according to what is agreed upon with the companies
Return or exchange fee 60 riyals
Return or replacement fee is 60 riyals
Return and replacement fees are the same as the shipping cost recorded in the invoice sent to you and vary by product.
You can submit a replacement or refund request via e-mail ([email protected]) that includes the following data:
• Email subject replace
• invoice number
• customer name
• Reason for replacement
The product to be replaced with its image
• You will be notified of the method of re-ordering and serving you directly as soon as you receive your order and ensure the integrity of the piece and its accessories
• Email subject retrieval
• invoice number
• customer name
• Reason for return
• The name of the product to be returned
• (Bank name + IBAN number + account holder name) * The name of the account holder must match the bill holder
In case of additional inquiries, you can call the number (+966-566639543) during working hours.
